A special thanks to JC, Noreen and Axiom Management for stepping up and shaving more than a week off the planned return of my repaired M80. Axiom shipped my M80, with added bubble wrap protection, via FedEx International Priority Air and I received it on April 16, about 16 hours after it left Canada. I suspect that the cost to ship a 70 pound speaker overnight international air exceeded Axiom’s cost to manufacture the speaker. Only a World Class Company like Axiom would absorb this level of expense to exceed the expectations of a customer!
Despite the short duration of the trip, the M80 box arrived with several puncture wounds, but it was in much better shape than the previously four M80 boxes FedEx delivered. Upon close inspection of the M80, I noticed that there was a very narrow section of veneer, approximately 1/2" long, missing from the side of the speaker near the back edge. The depth of the missing section is less than 1/16" so that you can just insert the tip of your finger nail in the hole. Since it is not very noticeable, I decided to repair it myself. The M80 sounds great with the new crossover, so I definitely will not risk another round trip for a simple cosmetic repair. JC will send me repair instructions from the Axiom finishing specialist and in the meantime, I can begin my Audyssey MultEQ audio setup.
