Anthem actually has a fantastic customer service record. They seem to be really good in that regards, but like all companies (Rotel too I'm sure) have their fair share of poor dealers. I know the Anthem setup is a little bit more expensive, but seems to be a 'tweakers' dream. They routinely send out updates/software for the AVM20 with fixes for minor problems and quite often include new options. Most believe they are ahead of the competition in that regards. But, is it worth the extra money.....

"Chickens don't clap."