Also, I got them to waive about $150 worth of installation charges.

However, the techincian tried to charge me for a "pro internet installation" which consisted of plugged a coax cable from the wall into my modem that I already own. The modem was powered on and connected to my router which was already configured.

Needless to say, they wiped off the $30 charge after I told them what he actually "did"

-David