Those brackets can be tricky for sure. I had one come off when I first got my QS4's . Lucky for me it fell on the couch. At least ian is willing to give you a new one, what a great guy. Where else on the internet do you find the company CEO trolling the forums and helping its customers.

Richard

DOG is GOD spelled backwards.
What others think of me is none of my business.
M80 V3 MY GLOSS Cherry