Axiom Home Page Forums General Discussion The Water Cooler O.T. what would you do?

2.4 hours on the timer of a new riding mower and the tranny is not engaging all the time ,do i
demand a new one?
let em fix it?(i dont think this one is going to happen)
get my money back and get another brand?
its a crapsman 4500 series.ive had good luck with their products in the past but im a little pissed with this one
ron

Crafstman has a pretty good warranty, I would let them try and fix it, could be something simple.

Let 'em fix it - they will. If it breaks again quickly, raise the replacement stink.

-Brian n8wrl

I'd insist on a new one.

I have a Craftsman riding mower (5 years old). Once I ran over some rough terrain with it, and the transmission failed. Turned out one of the sticks hit something and it was a simple fix for the technician. It's done fine ever since.

I'm not a gearhead by any means (that's the wife), but maybe yours can be fixed just as easily. If it is a recurring problem, then seek a replacement.

First, I would not say crapsman....then, I would talk to the Sears store where you bought it.

Sears has a "satisfaction guaranteed" policy, and it may also say what to do in your mower papers.

I, just this weekend, looked at the "limited edition" gold
4500 model.

I agree, Craftsman makes some of the better lawn and garden tractors around. I have the GT5000 and had an electrical problem, I called the warranty service, they were out the next day and fixed the problem in 5 minutes.

. . .and I just bought a Die Hard battery at K-mart.

well,i called sears and decided to let them have a look at the mower at my house before i just returned it.they told me the first saturday appt they had open would be june 4th,im not waiting a month for something thats defective out of the box
so i told them ill just bring it in for a refund and asked them to have the cash ready and they wanted to charge a 15% restocking fee,when i asked them if putting defective merchandise back in stock is usually what they do,there was an uncomfortable silence ,then they changed their tune and told me to come in for an exchange.hopefully this one is built well.this is the first purchase i made from sears that made me get upset,any problems in the past were handled to my complete satisfaction without questioning

happy mowing

oh yeah,homedad,you want to keep up with the jonses ill get the 5001 sucker...................................................when they make one

Wow, I've never heard of service so bad at Sears.

In reply to:

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when i asked them if putting defective merchandise back in stock is usually what they do,there was an uncomfortable silence

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Make 'em squirm! Glad things worked out.

Great, now I'm gonna have to put a cd player and rims on the darn thing.

LOL, rollin' with the homies...

Does this mean we'll have to start calling you HomieDad?

LOL, only if I lower it

You can get around the lowering requirement by simply adding an obviously out of place spoiler.

I have bought DieHards my whole life. Last time I went to Sears they wanted to charge me $18.95 to check out my weak battery. That must be a new policy. They never have charged me to see if my battery was good when it was still under warranty. They would not budge.

Read my consumer reports and found that Wal-Mart's batteries were rated as good as Sears and they do not charge me to check a battery even if it's not their battery.

Sears just lost a life time customer.

I always go the local Kmart because it's small, has a comfortable, old downtown aura about it and old crippled people don't have to walk the distance of Giants stadium 3 times just to find the one thing they need. The local Walmart is configured so one has to pass by every single item in the store just to find the one thing they came for, or, at least, it feels that way. Since Kmart now owns Sears, unless I've got that wrong, it's probably Kmart that's behind that battery testing fee. Yesterday, my GF bought a brand new consumer reports rated Kenmore canister vacuum. She just loves Kenmore canister vacuum cleaners. While there, I joked around with the 65+ year old sales clerk who is only there because he can't afford to retire and seemed to know alot about every vacuum in stock, to his credit. It went something like this: I looked at the GF and said, "Make sure you select the one you want because Sears now has a restocking fee", and then I looked at the old guy and said "it's good they make them in Mexico now and pay the people that make them $2.50/per day because it they made them in the United States and paid their employees a liveable wage they couldn't attract workers because everyone knows Americans won't do those kind of jobs.", I think, or maybe it should be a .