Axiom Home Page Forums General Discussion Advice from Axiom Owners My speakers are gonna be in the cold!!

This is always frustrating when couriers don't respect their customers. Same thing happened to one of my replacemnt 500 amps, looked like it got run over by a tank.

I can't Wait...I wouldn't be as mad if the center is broken...but WHY the M80??

Sorry to hear it.

That must have been your M60/M80 owners manual I found in the back of one of the trucks.

Damaged deliveries really can ruin the day, better luck on your replacement speaker.

racist

j/k

The reality is that shipping something 2000 miles isnt a delicate process and most of the employees could care less as your box is just one of thousands that they throw around each day. They still get their union bargained wage whether its intact or not.

Unfortunately, most customers are livid and need to take it out on the front line person at the customer service desk, when again....its just another one of thousands of packages they see each day.

Sorry to hear of your bad fortune, but dont shoot the messenger, or the customer service person. Its most likely the forklift driver that deserves the wrath....or the mechanic as Jakewash can attest to.

As long as they wear "Purolator" uniform, to me they are representing their company. A company's integrity is not shown from top down. When it comes to mishandled package. Maybe instead of denying his/her responsibility, apologizes on their company's behalf? To me I could careless who did it. All I know is purolator did it and she is part of the company.
Anyhow, I was not even rude to her, I was just asking her how can this happen?
Why am I getting the shot, even though I didn't give her one?

Rude is Rude, it is not my job to understand how many package they see a day, however, as I see it. It is their job to care about those who ultimately pays for their wages.

I see it every week when I pickup or ship out stuff at the courier my company uses. The guy at the desk is taking heat because somebody is there to pickup a package and its not there. Its out on delivery, scanned out from one warehouse, but not received at their warehouse yet, or it hasnt cleared customs yet.

You were not rude, most of the customers I see harrassing them are. I dont see a lot of damage complaints, but those are normally worse as the customer is bitching out the guy at the desk, just because he is the bearer of bad news. Accidents sometimes happen and the shipper must put in a claim for the damaged item and ship you a new one. Its crappy and thats unfortunately how it works, but I used to see it all the time in my summer job back in highschool

If all you did was ask her how it happened and she snapped, that isnt right. I would have just told you that "it looks like it got run over by a forklift, sorry for the inconvenience and the shipper will have to put in a claim against Purolator". I bet that still wouldnt make you feel better.

I'm a salesrep, I dont work in shipping. I just think that in general customer service people take too much crap in Calgary because everybody wants their stuff yesterday. I saw some lady bitch out somebody at Tim Hortons because it took her too long to get her coffee. Its crazy.

Good luck on your next shipment. Enjoy the speakers when the show up.

Honestly, an apology would have made me feel a lot better (although it won't change the fact I am still unhappy). I understand accidents do happen, but it is how they are handled that distinguish the winner and the looser. I don't feel people should give the heck to the service agent, but I feel I was being taken for a fool. (BTW, my beta50...same thing happened...so it is not the first time)

Hey Frostiex, I so feel your pain! I had a preamp arrive once with half of it hanging out of the box. It had a big dent, but worked fine. In my case I blame the seller for poorly packaging it and the UPS Store he went to that told him it was packaged fine. It had about three feet of bubble wrap randomly thrown around it. Horrible! At least Axiom knows what customer service is all about! hang in there! The Axioms are worth the wait!

Zoë