Axiom Home Page Forums General Discussion Home Theater DHL or Purolator Lost my speakers!!!!!

Unfortunately, it has to do with Purolator's accessability to the US. Once DHL bought out Airbourne Express, things went downhill from there.

Probably left all 5 boxes at your front door! Some people think finder keepers aplies on your own property!

I'v orderd some nice stuff online only to come home to see it on my front pourch! WTF! Dont they need a sig or finger print!!

I'v learned that you have to select the option that a signature is required! or they will leave it at the door if its a nice neighbourhood. Is there such a thing?


I hope they find them man!

DHL's website has stated "Shipment arrived at incorrect facility. Sent to correct destination." for 4 days. I have talked to 6 people at dhl the first 5 told me the boxes were on their way and the hold up was a damaged bar code on 1 of the boxes. the last person i talked to told me they never even had the boxes....

EXACT SAME STORY AS ABOVE FOR ME... I live in Texas.

- JD

They Arrived!! Wow 2nd day air Dhl only took 5 days after purolator delivered them. Talk about crapy service. They changed the tracking #'s and didn't even update their own computer system. So their own people could not even track them...
The boxes looked like they dropped them out of the airplane into a meat grinder. I could see the speaker without even opening the box!!!...The DHL guy Actually said why didn't you use UPS or Fed EX After opening every thing up and inspecting it looked like my HG Cherry babies were safe. So I plugged them into my new pre/pro and amp and rocked out for about 6 hours(didn't take it up to loud yet). I tried Pink floyd's dark side of the moon SACD(amazing), Michael buble(very nice), and then we watched Transformers... wow that has a great soundtrack.. Now I just have to figure a way to keep my cats off the M80's
We are very exited!!!(yes my wife is too)

Congrats, turbo!

Anytime someone gets HG Cherry speakers pics are a requirement.

Congratulations. Good to hear they arrived safely.

Very good, turbo; enjoy. In your case DHL apparently arranged things so that you could meet the "pics requirement" without even opening the boxes!

Congrats on the arrival of your speakers.

Hopefully Axiom will pursue talking to DHL/Purolator service reps as this seems to be the norm lately versus the exception.

Hi turbo and all,

Apologies for the screw-up, but it happens occasionally. I do not think DHL is any more subject to misdirected orders than FedEx or Purolator (we use Purolator in Canada). All of them occasionally make mistakes, and we use all of them on different routes, ground, air and internationally.

Given the thousands of orders we ship every month, an extremely high percentage reach the customers without incident or damage.

My most recent mishap with FedEx happened when I was doing a little press tour of New York editors for the Axiom Audiobytes. The sample Audiobytes arrived by FedEx just fine on next day shipping.

A separate package of a dozen press kits for the Audiobytes, prepared by Axiom's art director/site designer and sent at the same time, was misdirected by FedEx and went to California, taking several days to get back to New York.

I had appointments the next day, so I ended up printing out releases myself, so I wouldn't look totally foolish. That was FedEx. FedEx also dropped one of my early M80s on one end about five years ago, damaging the lower corner, and leaving the other M80 on the truck to ride around New York for a day.

Your speakers will arrive, as did my press kits. As everyone advised, please check the speakers carefully and report any damage immediately to Axiom.

Regards,