Re: Customer Experience
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Joined: Feb 2002
Posts: 1,625
connoisseur
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connoisseur
Joined: Feb 2002
Posts: 1,625 |
Well, as I told a person that emailed this morning, this set off a large discussion Chez Axiom on Monday afternoon, and we spent yesterday programming wildly to address the situation. I thought there was a package discount in the outlet, and I was wrong, and we went through months of sales to be sure I was the only one who was wrong!! And I was. Sigh.
However, as you all know by now, the last thing we ever want is to treat people any differently than we would want to be treated, so we've made a change. Please, please, please don't email me saying you bought 9 months ago and you're upset at this change.
From now on, if you buy five items from anywhere on the site, you will get a 5% discount. This includes cables and the outlet (but not gift certificates - they're the only exception.) It will trigger in the shopping cart online, or if you are speaking to someone on the phone, and we are all in agreement that this is a good policy going forward. I hope this stops any hard feelings and I hope everyone accepts my apology - I was the one who didn't know the policy in the first place!
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Re: Customer Experience
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Joined: Jul 2002
Posts: 1,344 Likes: 1
connoisseur
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connoisseur
Joined: Jul 2002
Posts: 1,344 Likes: 1 |
Thanks for clearing that up Amie no apology required at all!
...and once again chesseroo hit the nail on the head.
Last edited by FordPrefect; 01/14/04 02:14 PM.
Getting to 2,000 posts; one year at a time vp160/qs8/qs4/SVS 2000/m60/Monolith 3x200 amp
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Re: Customer Experience
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Joined: Dec 2003
Posts: 6,331
axiomite
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axiomite
Joined: Dec 2003
Posts: 6,331 |
Classy response Amie.
I've been very impressed with all the folks at Axiom. I've made 3 phone calls, been well treated, and had my questions adequately answered each time. I've got two 22ti's and a VP150 on order from the outlet so, though unable to realistically evaluate the quality of your products, your company has earned my respect and admiration. Unfortunately, since I've ordered only 3 items, I don't qualify for the discount. But, nonetheless, it is a joy to deal with people who believe in the term "customer service."
Jack
"People generally quarrel because they cannot argue." - G. K. Chesterton
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Re: Customer Experience
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Joined: Oct 2003
Posts: 129
veteran
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veteran
Joined: Oct 2003
Posts: 129 |
Fantastic policy from a company who truly values its customers!
"Life, liberty, and the persuit of happiness"...Go Packers! and Go Badgers!
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