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#155614 - 01/18/07 08:30 PM Re: Who can solve this problem? [Re: Wid]
pmbuko Offline
shareholder in the making

Registered: 04/02/03
Posts: 16273
Loc: Leesburg, Virginia
Oh sorry, excuse me.


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"I wish I had documented more…" said nobody on their death bed, ever.

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#155615 - 01/19/07 06:37 PM Re: Who can solve this problem? [Re: SirQuack]
N24color Offline
hobbyist

Registered: 09/29/05
Posts: 28
Loc: Fullerton, CA
From what I've read about the Emotiva is that they have cooling fans built in there amps and maybe there generating some hum noise especially from the distance that you notice the noise from...

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#155616 - 01/20/07 12:00 AM Re: Who can solve this problem? [Re: N24color]
SirQuack Offline
shareholder in the making

Registered: 01/29/04
Posts: 13332
Loc: Iowa
Each amp does have it's own fan, however, they never run unless pushed to extreme situations.

Just to let everyone know, the problem is resolved. After moving the amp to the kitchen and having the same issue, using the kitchen lights, then going over to a friends house and having the same results, I called Emotiva and worked it all out.

The folks answering the phones at Emotiva are actually the engineers and designers of their own products, not some kid reading off a computer screen.

Anyway, after explaining the situation, the person I talked to had a good idea what was going on. He sent me two new amps, but first tested them in the lab and even made a modification to something on the circuit board.

The static is totally gone, WITH THE LIGHTS OUT!
_________________________
M80s-VP180-QS8s-EP600-2xEP350 Denon3808 Outlaw7700
M22-OWM22-VP100-Denon2805
Audio Nirvana

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#155617 - 01/20/07 12:21 AM Re: Who can solve this problem? [Re: SirQuack]
pmbuko Offline
shareholder in the making

Registered: 04/02/03
Posts: 16273
Loc: Leesburg, Virginia
Talk about service! If I ever decide to go separates, Emotiva is on my list.
_________________________
"I wish I had documented more…" said nobody on their death bed, ever.

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#155618 - 01/20/07 01:04 AM Re: Who can solve this problem? [Re: SirQuack]
JohnK Offline
shareholder in the making

Registered: 05/11/02
Posts: 10383
But Randy, what was his idea of what was going on?
_________________________
-----------------------------------

Enjoy the music, not the equipment.



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#155619 - 01/20/07 01:13 AM Re: Who can solve this problem? [Re: pmbuko]
Ken.C Offline
shareholder in the making

Registered: 05/03/03
Posts: 17766
Loc: NoVA
Heck, I think Emotiva is my list.
_________________________
I didn't do it, no one saw me, you can't prove anything.

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#155620 - 01/20/07 04:26 AM Re: Who can solve this problem? [Re: SirQuack]
jakewash Offline
shareholder in the making

Registered: 12/26/03
Posts: 10398
Loc: Calgary, Alberta
Quote:

Anyway, after explaining the situation, the person I talked to had a good idea what was going on. He sent me two new amps, but first tested them in the lab and even made a modification to something on the circuit board.





I want to know what they did!

Glad its fixed.

Sherwood or Emotiva....Sherwood or Emotiva... Sherwood or Emotiva... I am so confused
_________________________
Jason
-----------------
TTTHHHPPPPPTTTT!

My HT

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#155621 - 01/20/07 09:41 AM Re: Who can solve this problem? [Re: JohnK]
SirQuack Offline
shareholder in the making

Registered: 01/29/04
Posts: 13332
Loc: Iowa
I will find out again on Monday when Emotiva is back in the office. The engineer I talked to, explained it to me the other day before sending me the amps, but much of his information was over my head. I compared the circuit boards side by side and I noticed on the new ones, one of the components had some type of little rectangular cap over the top of the piece soldered to the board.

He said at one time they had some amps coming from their factory and one of the screws on the board(ground) was over torqued, which caused two of the items on the board to make contact, which in turn created almost like a "antenna" or "receptive" type scenario. He thought it was possible I received some that they missed checking inventory.

Anyway, I will find out and let you all know.

One thing he mentioned, and had to be real careful as their company "Jade Designs" is under confidential agreements with all the manufacturers they design for, is they actual are the Research, Design, and Engineers for many of the BIG players in China and other locations who make receivers and amps.

He mentioned in reality, there is really only like 7 or less BIG Players out there that make the electronics which go into todays amps/avr's. They are actualy a Engineering and Design company which have worked with many of the high-end ($$$$$) companies out there.

They decided to start their own product line using many of the same components, since they designed them, which are used in many NAME brand companies out there. They wanted a direct channel to the customer (like Axiom) to save costs versus going through dealers. However, they are required to not disclose the names of those companies per their relationship.

For the past 3-4 years they used AV123 as a distribution channel and had a great relationship with Mark, the owner of AV123's products. They have now decided to sell their own products directly on http://www.emotiva.com .

In addition, their prices have dropped about 30% since their introduction 4 years ago on AV123, but their quality has not.

ps: Someone on AV123 had told me once they design products for Krell and Sunfire Carver, just to name a few. He did not confirm this or deny this to me, but hinted of the truth to this statement, but could not go into the details per legal reasons.

That's my story and I'm sticking to it.
_________________________
M80s-VP180-QS8s-EP600-2xEP350 Denon3808 Outlaw7700
M22-OWM22-VP100-Denon2805
Audio Nirvana

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#155622 - 01/20/07 11:10 AM Re: Who can solve this problem? [Re: SirQuack]
St_PatGuy Offline
axiomite

Registered: 03/07/05
Posts: 7400
Loc: Glendale, Arizona
Very interesting news. Thanks Randy! The last thing I need to do is start buying more audio stuff. . .wait, when has that ever stopped me?
_________________________
***********
"Nothin' up my sleeve. . ." --Bullwinkle J. Moose

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#155623 - 01/20/07 11:31 AM Re: Who can solve this problem? [Re: SirQuack]
dllewel Offline
connoisseur

Registered: 06/20/05
Posts: 1189
Loc: Utah, USA
Great to hear you got it fixed- I can't believe they had modified the hardware and shipped you replacements so fast. Very Axiom like service.

I'm glad you did end up testing the amp somewhere else to confirm your wiring wasn't the problem.

I'm happy you can quite fussing and start enjoying... and you'll have more time to get us some finished install and speaker pictures I hope
_________________________
-Dave

M80s VP150 QS8s EP500s
ravenmanor.com/cinema/

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