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#302465 - 04/19/10 06:33 PM Curious minds...
RickF Offline
axiomite

Registered: 02/26/05
Posts: 5210
Loc: Vero Beach, Florida
Can anybody (Customer Council?) explain this scenario to me ... I've purchased an EP350, EP600, four QS8s, a Pair of M80s, a pair of M60s, a VP100 and a VP150 from Axiom over the past five years. Not long ago I had a cover of one of the tweeters on one of my M80s disintegrate for whatever reason and emailed Axiom regarding the tweeter, I get a reply from JC telling me they (Axiom) never ships speaker with bad speakers and the issue came from 'physical abuse' and will not replace the tweeter. OK.

I'm not so cheap as to seek a free speaker ... *but*.

But yet speaker pairs have been given away for FREE to people for reaching 10k post on the forums.

Oh yea, my speakers were under warranty!







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#302467 - 04/19/10 06:36 PM Re: Curious minds... [Re: RickF]
Ken.C Online   content
shareholder in the making

Registered: 05/03/03
Posts: 17791
Loc: NoVA
Uh. Let me check on that for you.
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#302468 - 04/19/10 06:38 PM Re: Curious minds... [Re: Ken.C]
RickF Offline
axiomite

Registered: 02/26/05
Posts: 5210
Loc: Vero Beach, Florida
It's already been checked out and the reply was no. \:\)
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#302469 - 04/19/10 06:38 PM Re: Curious minds... [Re: RickF]
Ken.C Online   content
shareholder in the making

Registered: 05/03/03
Posts: 17791
Loc: NoVA
I should have said "escalate." I'll let you know what I hear via PM.
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#302472 - 04/19/10 06:41 PM Re: Curious minds... [Re: Ken.C]
RickF Offline
axiomite

Registered: 02/26/05
Posts: 5210
Loc: Vero Beach, Florida
Ken I'm a big boy, I've spoken with the powers that be but I wanted everybody to know.

\:\)
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#302473 - 04/19/10 06:43 PM Re: Curious minds... [Re: RickF]
tomtuttle Offline
axiomite

Registered: 06/20/03
Posts: 8294
Loc: Tacoma
Surprising.
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#302474 - 04/19/10 06:44 PM Re: Curious minds... [Re: tomtuttle]
Adrian Offline
axiomite

Registered: 12/27/08
Posts: 6613
Loc: It's all about the location.
Surprising 2.
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#302475 - 04/19/10 06:47 PM Re: Curious minds... [Re: tomtuttle]
RickF Offline
axiomite

Registered: 02/26/05
Posts: 5210
Loc: Vero Beach, Florida
I was very surprised myself Tom, at the time half way infuriated and really wasn't too worried about it and left it at that.

Now whenever I see meaningless post by folks who've received a free set of Axiom speakers for post counts I can't help but wonder WTF is the deal.
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#302478 - 04/19/10 07:09 PM Re: Curious minds... [Re: RickF]
Ajax Offline
axiomite

Registered: 12/30/03
Posts: 6252
Loc: Cleveland, Ohio
The first thing that crossed my mind was "there has been a mistake made, a misunderstanding, somewhere." That just doesn't sound like Axiom at all.
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Jack

"People generally quarrel because they cannot argue." - G. K. Chesterton

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#302480 - 04/19/10 07:12 PM Re: Curious minds... [Re: Ajax]
RickF Offline
axiomite

Registered: 02/26/05
Posts: 5210
Loc: Vero Beach, Florida
That's what I also thought Jack, but unfortunately not.
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