Got my fingers crossed for ya, I am betting they give you a 550 and IMO they should be going one up from that just for all the hassle. Ya, I know, I live in a dream world sometimes.

Congrats and hopefully you will get problem free TV this time...

Thanks guys. I'll be sure to let you know after I get a call tomorrow.

It is kind of ironic that back about nine years ago I went through a somewhat similar experience with Toshiba with a large screen RPCRT that I had purchased a few months prior(those were the days of 3 year warranties) in that there were differing opinions on a problem which was, over the course of several weeks and several phone calls getting me nowhere, so I took someone's advice, summarized the issues, the timelines, stated I would be reluctant ever again to buy one of his products, then, wrote a letter addressed directly to the President of Toshiba.

Within days, I got a call from the service department which was arranging for a time that they could deliver my new monitor and set it up for me. I still have it and it is working beautifully.

I learned a lesson from this and another situation I ran in to with Sears in that essentially what happens if the problem is not reaching a conclusion and you are probably entitled to a replacement, generally speaking, people at the service or sales department level or equivalent are not high up enough the ladder to authorize much of anything. You have to go right to the top to at least have a better chance of getting the results you are looking for.

It's good to hear you're finally getting this resolved Cam.

Well, they where going to give me a 550, but there aren't any in stock or available at their major retailers across Canada (my online perusal confirms this), so a 540 it is.

From a review I read, the only difference is "the 540 series is a stripped down version of the 550 that sacrifices 2 HDMI inputs (I'm pretty sure it's actually 1 HDMI and 1 component) and any network capability."

Seeing I can work around the one less component input, and I don't care about network connectivity, I'm happy. Here's hoping it has a nice picture.

Here's hoping the picture quality is good enough to not distract you while you're distressing your wood.

There's nothing worse than getting distracted and not finishing distressing your wood. I end up in a real bad mood for the rest of the day.

You woodworkers would know.

To me if they are out of stock on something like that they should be sending the next model up not down, but I guess I wouldn't beat them down too much over it considering they really didn't have to do anything at this point.

This must be a sign it is time to buy a new receiver with more inputs/outputs, how about the 4811?

LOL, Jay. No more toys for me for a while. I'm hoping to get my stairs done, so my money is tucked away for that project.