I did contact them first. Still waiting. I don't think it's wrong to post my experience on this forum. If they make things right, I'll post what they did. Fair enough?
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Epson 8350 * Denon 4311CI * XPA-5 * M80/VP180 * 2 QS8's+M2v3-DSX * SVS PC13-Ultra ** Buttkicker LFE