Is the thing still under warranty, or do you care? Maxtor has a crappy warranty where if you open the case (say, to remove the drive with your data on it to recover it...), it gets invalidated. You might try calling them, but I suspect they'd just send you a new one and ask you to send back the old one, with your data still on it and never to be seen again.

If it were me, I'd crack the case, get the drive out, and hook it up to your computer internally.

I am the Doctor, and THIS... is my SPOON!