I am not quite sure I understand your post. Are you saying you have your EP500 gain contol set to max while the gain on the receiver for the subwoofer is set -10?
Are you using an auto setup or an SPL meter when you calibrated?
I would set the subwoofer gain to the half point (maybe even less) and set the receiver trim to -4 to start and then gradually increase the trim on the receiver to level match the subwoofer using an SPL meter.
If using an auto setup, I would set the sub gain to half and run it mulitple times to see what kind of results you get.