Hi Ichigo,
I looked into your complaint and you should shortly be receiving an email from Noreen, who is back from vacation. I only found one order in our data base for a Factory Outlet M22 for a customer in Japan, which had not been shipped, so I figured it had to be you since I didn't know your real name. (I actually tried searching for "Ichigo", LOL) As of this afternoon, it will ship and Noreen will send you the new tracking number.
Apologies for the screw-up, but it is our summer here in Ontario and our slowest period, so everyone takes off. Not an excuse, of course. And we certainly wouldn't want you to return your excellent M22s, which is what I use much of the time.
Regards,
Alan
