Hi all, my trusty EP500v2 (circa ~2009) seems to have died just before the end of 2023 holidays. It appears to power on ok, but there is no output. I verified the coil and driver are ok - free moving and responds to 9V battery test as expected. I also verified output from my amp over the RCA cable using a multimeter and test tones. So it seems to me like either the input board or RCA inputs on the EP500 have failed.

I am wondering if there are any other suggestions on what to check or how to diagnose/fix?

FYI, I have emailed Axiom and gotten a reply asking for a picture of the amp, though I did already supply the serial number with my 1st contact. I sent the pic immediately and haven't had a reply in a couple of days. I haven't used Axiom support in years as my system has worked flawlessly since upgrading to the M5HP OnWalls when they were newly released. Axiom had an amazing reputation for customer support and I could vouch for that years ago, however I am not finding that same responsiveness that used to be there. Hopefully it's just a holiday season issue, but I'm curious how service and support has been for others more recently?

If my EP500 ends up needing replacement I was considering upgrading to an EP800, but if Axiom isn't the same great company I've known it to be I may start to look elsewhere. I am very open to opinions and experience there as well.

Thanks in advance.

Cheers,

Last edited by cb919; 01/07/24 05:53 PM.
Dan
On-Wall M5HP LCR, QS8 & EP500 in 7.1