Absolutely spot on, John. It's so easy to dwell on the idiots because they're so vocal and visible. But, the fact is, they're in the minority, and unfortunately overshadow the vast majority of employees and supporters, who are basically kind and considerate.

So many of these internet companies have raised the bar when it comes to customer service, and, like the SVS guy you mentioned, are worthy of our praise.

Jack

"People generally quarrel because they cannot argue." - G. K. Chesterton