Re: mounting center channel above LCD TV
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Joined: Dec 2003
Posts: 10,420
shareholder in the making
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shareholder in the making
Joined: Dec 2003
Posts: 10,420 |
You have unrealistic expectations for customer service, plain and simple. A color issue is not customer relations problem especially for a product 2 years old. What would you expect Axiom to do with the old speakers? They do not deal in used products. I would suggest selling the M22's yourself and this will help pay for the full upgrade and color match.
Jason M80 v2 VP160 v3 QS8 v2 PB13 Ultra Denon 3808 Samsung 85" Q70
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Re: mounting center channel above LCD TV
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Joined: Feb 2003
Posts: 48
buff
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OP
buff
Joined: Feb 2003
Posts: 48 |
Hi Mark,
I strive to be fair in what I say and I had actually agnoized over my post above for a few days before I finally decided to post it. I intended it to be a fair reporting of what had happened, not to "badmouth" Axiom in the sense of making any false negative statements about Axiom. But, writings and words can have different meanings and interpretations by different people... so I hope to clarify what I stated above with the following.
Was I disappointed that Axiom's upgrade program didn't include my M22s because they were purchased more than 2 years ago? Yes! I just didn't know about the 2 year limitation prior to my call, but I certainly understand why Axiom would want such a limitation. My point was that I had heard so many people rave so much about Axiom's upgrade/replacement program that caused me to have such high expectations out of Axiom... but people (i.e. me) should have had a more realistiic expectation as such program has a 2 year limit. That's all that I wanted to warn others about. In any event, I absolutely never expected that Axiom would give away free speakers in any upgrade program as some of you had inferred from my post.
By the way, you guys brought up an interesting question: What do Axioms do with the speakers from those who upgrade within the two years?
Back to my post, what I was more disappointed with was the fact that the customer service representative I spoke to was not all that helpful with my inquiries (other than the replacement program). This was in sharp contrast with the great experience I had a few years ago with the lady who helped me with my M22 purchase.
For example, did the representative make any suggestions as to what I could do to better match my speakers, such as to replace the grilles, as you had proposed? No. Did he make any suggestions? No, it was a relatively short conversation.
By the way. the idea of replacing the grilles came to me a few days after I found out about the 2 year limit, and if I remember correctly, costs about $50+ per grille.
I wonder if the sound quality would be adversely effect the sound quality if I put the satin sheet over the grille, too, or if the sheet would only make it a little less loud.
Cheers,
Jeff
2x m22ti and 1x VP150
Panasonic SA-XR55S
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Re: mounting center channel above LCD TV
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Joined: May 2002
Posts: 10,654
shareholder in the making
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shareholder in the making
Joined: May 2002
Posts: 10,654 |
Jeff, I haven't bothered to search the posts up, but Alan has explained twice I recall that those returned speakers are sold to company employees, friends, relatives, etc. at a greatly reduced price. They aren't part of the Outlet sales.
-----------------------------------
Enjoy the music, not the equipment.
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Re: mounting center channel above LCD TV
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Joined: Dec 2003
Posts: 10,420
shareholder in the making
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shareholder in the making
Joined: Dec 2003
Posts: 10,420 |
Quote:
sold to company employees, friends, relatives, etc. at a greatly reduced price
I wonder if they would consider loyal forum members.
Jason M80 v2 VP160 v3 QS8 v2 PB13 Ultra Denon 3808 Samsung 85" Q70
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Re: mounting center channel above LCD TV
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Joined: Aug 2004
Posts: 6,379 Likes: 7
axiomite
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axiomite
Joined: Aug 2004
Posts: 6,379 Likes: 7 |
Honestly, I have been dealing with Axiom for a couple of years and hanging out on the boards regularly and I have NEVER heard of an upgrade/replacement program.
Axiom allows you to return speakers within a 30 day trial period. Some people upgrade within that trial period but that's it as far as I know.
M60ti, VP180, QS8, M2ti, EP500, PC-Plus 20-39 M5HP, M40ti, Sierra-1 LFR1100 active, ADA1500-4 and -8
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Re: upgrade program
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Joined: Sep 2006
Posts: 325
devotee
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devotee
Joined: Sep 2006
Posts: 325 |
I wonder if Axiom would consider an upgrade program. Several online companies offer such a program.
As far as mounting above the tv, use a shim or some type of material to angle the center down towards ear level. Our ears are designed to receive sound from above. If you play around with the amount of tilt, you should be fine.
Epic Grande Master 500 w/ on wall VP180
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Re: mounting center channel above LCD TV
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Joined: Jan 2004
Posts: 13,840 Likes: 13
shareholder in the making
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shareholder in the making
Joined: Jan 2004
Posts: 13,840 Likes: 13 |
I agree John, I think the 30 day "no questions asked" policy is plenty. This is not software.
M80s VP180 4xM22ow 4xM3ic EP600 2xEP350 AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85
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Re: mounting center channel above LCD TV
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Joined: Dec 2003
Posts: 725
aficionado
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aficionado
Joined: Dec 2003
Posts: 725 |
I've seen a few posts on this over the years but nothing specifically from Axiom, only owners stating they were able to. Out of the links I found, this is the one I remember seeing and I thought it seemed possible given Axioms service. Upgrade Post by Owner
High Gloss Cherry M60 VP150 QS8 Open for Auditions but please don't drool on the High Gloss
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Re: mounting center channel above LCD TV
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Joined: Feb 2004
Posts: 2,854
connoisseur
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connoisseur
Joined: Feb 2004
Posts: 2,854 |
What you are really talking about is a trade-in. I believe you wiill find that calling Axiom and talking through the issue will bear fruit.
There is no formal trade-in program and never has been, so you shouldn't have an expectation that Axiom will solve your upgrade requirement this way. However, one of the posts above mentioned that they sell trade-ins to friends/family in these types of instances.
Give them a call and see if they can help. If so, everybody wins. If not, (and they WILL try to help you), you are no worse off.
But to be sure, they are under no obligation to solve your problem. That's why they are so terrific - they will try anyhow.
In any event, they have no culpability here and any critcism is unwarranted.
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Re: mounting center channel above LCD TV
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Joined: Feb 2003
Posts: 48
buff
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OP
buff
Joined: Feb 2003
Posts: 48 |
Latest update:
I received a PM over the weekend from Andrea of Axiom that there is another option: get new cabinets and transfer the electronics over.
Unfortunately, I don't think I will be able to improve the look much unless I get the cabinets + grilles for my M22ti's... and according to my calculation, that would cost almost $300. I am also not very good with projects like that, and I wouldn't want to risk the possibility of damaging my beloved (albeit non-matching) speakers. So I think I am going to just live with the colors for now and try to save up for a pair of QS8s and eventually M60s.
In any event, I was very glad to see that Axiom is looking over the forums and trying to be helpful... and I really appreciated it.
Anyway, the ladies at Axiom rock!!! It's just the boys there that need improvement... haha j/k
Jeff
2x m22ti and 1x VP150
Panasonic SA-XR55S
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