Re: EP350 quick question
|
Joined: Feb 2008
Posts: 1,898
connoisseur
|
connoisseur
Joined: Feb 2008
Posts: 1,898 |
Good your keeping a smile on your face through this Dave, I'm sure it's not easy.
Epic 80-800: HG Cherry
|
|
|
Re: EP350 quick question
|
Joined: Aug 2005
Posts: 88
old hand
|
OP
old hand
Joined: Aug 2005
Posts: 88 |
Good your keeping a smile on your face through this Dave, I'm sure it's not easy. I'd be lying if I said I wasn't a little let down and frustrated, but I still have some faith that Axiom will make it better. *crosses fingers*
d4ve
|
|
|
Re: EP350 quick question
|
Joined: Aug 2007
Posts: 3,488 Likes: 9
connoisseur
|
connoisseur
Joined: Aug 2007
Posts: 3,488 Likes: 9 |
Yes, it is always very frustrating. I had to deal with Axiom many times on different topics (sometimes not even close to be their issue), but they have NEVER let me down no matter how long it took to get a final resolution. So hang in there!
See Mojo's signature
|
|
|
Re: EP350 quick question
|
Joined: Sep 2008
Posts: 4,116
connoisseur
|
connoisseur
Joined: Sep 2008
Posts: 4,116 |
Hold in there davemire. There is no question you will get taken care of. Maybe a 3rd EP350 will be the charm:).
I’m armed and I’m drinking. You don’t want to listen to advice from me, amigo.
-Max Payne
|
|
|
Re: EP350 quick question
|
Joined: Aug 2005
Posts: 88
old hand
|
OP
old hand
Joined: Aug 2005
Posts: 88 |
Well I talked to Axiom again. They're going to test out the damaged sub, as it was doing the same thing, and they want me to test something else out tonight. Not sure what, I have to call them. So I will update later. Guess won't be getting this resolved before the weekend. Sigh.
d4ve
|
|
|
Re: EP350 quick question
|
Joined: Jan 2002
Posts: 3,270
connoisseur
|
connoisseur
Joined: Jan 2002
Posts: 3,270 |
Hi Davemire,
Gee, I'm really appalled by Purolator's lousy handling. That's the first case I've seen where the heat sinks were damaged. Sorry to hear of the damage.
Yes, Axiom files a claim with the courier if damage occurs.
Oddly, the international sales never seem to get damaged, perhaps because it's always by air. Too bad Ian doesn't still have his float plane. He could have stuffed the 350 into the back seat and landed on a nearby lake. . .
Regards, Alan
Alan Lofft, Axiom Resident Expert (Retired)
|
|
|
Re: EP350 quick question
|
Joined: Aug 2005
Posts: 88
old hand
|
OP
old hand
Joined: Aug 2005
Posts: 88 |
Hi Davemire,
Gee, I'm really appalled by Purolator's lousy handling. That's the first case I've seen where the heat sinks were damaged. Sorry to hear of the damage.
Yes, Axiom files a claim with the courier if damage occurs.
Oddly, the international sales never seem to get damaged, perhaps because it's always by air. Too bad Ian doesn't still have his float plane. He could have stuffed the 350 into the back seat and landed on a nearby lake. . .
Regards, Alan Haha, well we're pretty close. I think I am just under two hours from the factory (Lindsay). Hopefully it will be sorted out when I get home. I would love to have this fixed by the weekend for my birthday. Man, I remember back about eight years ago selling Axioms at our local music shop. How times have changed.
Last edited by davemire; 11/20/08 08:21 PM.
d4ve
|
|
|
Re: EP350 quick question
|
Joined: Oct 2006
Posts: 6,955
axiomite
|
axiomite
Joined: Oct 2006
Posts: 6,955 |
Two Hours!!! If a replacement part or sub is again in order, I would definitely be driving to pick it up myself. Both to avoid the hated courier companies and to play the "Since I'm here, can I have a tour?" card.
With great power comes Awesome irresponsibility.
|
|
|
Re: EP350 quick question
|
Joined: Aug 2005
Posts: 88
old hand
|
OP
old hand
Joined: Aug 2005
Posts: 88 |
Two Hours!!! If a replacement part or sub is again in order, I would definitely be driving to pick it up myself. Both to avoid the hated courier companies and to play the "Since I'm here, can I have a tour?" card. Haha, it may come down to it. Unfortunately I work tomorrow.
d4ve
|
|
|
Re: EP350 quick question
|
Joined: Dec 2003
Posts: 10,420
shareholder in the making
|
shareholder in the making
Joined: Dec 2003
Posts: 10,420 |
I would be picking up equipment directly from Axiom if I lived that close.
Jason M80 v2 VP160 v3 QS8 v2 PB13 Ultra Denon 3808 Samsung 85" Q70
|
|
|
Forums16
Topics24,949
Posts442,508
Members15,619
|
Most Online2,082 Jan 22nd, 2020
|
|
1 members (SirQuack),
1,077
guests, and
3
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|