...I bought a new Denon 3808...would like to try out the new features promised on their website...filled out the required documents and sent them to Denon and they have not responded nor authorized my receiver to receive the upgrade. ...
There are two ways to get the free upgrade: (1) fill out and send in the paperwork (2) Pay $100 get authorization for immediate download, send in paperwork and get $100 reimbursed.
I did the latter but haven't sent in paperwork yet.
IMO the entire situation is poor. It's not just paying for the upgrade -- it's the complexity of getting it. Filling out page after page, the incredible requirement to connect your receiver via BROADBAND ethernet, etc. Does Denon think everyone has broadband?
You just spent a lot of $ on the receiver. The upgrade hassle creates an unpleasant customer experience. It negates what they're trying to accomplish: gain and keep satisfied customers.
Manufacturers sweat ever little product detail to improve the customer experience -- dial color, surface texture, etc. Denon has great products, but then shoots themselves in the foot with a terrible owner's manual and the worst firmware upgrade procedure I've ever seen.
I'd suggest calling Denon to check on the upgrade. It's worth pursuing, as the features are nice.
I'd also suggest complaining about the upgrade process. It's Denon's right to charge for it -- that's not the issue. But the cumbersome, burdensome procedure is a problem.