Axiom Home Page Forums General Discussion The Water Cooler Customer Experience

Well, as I told a person that emailed this morning, this set off a large discussion Chez Axiom on Monday afternoon, and we spent yesterday programming wildly to address the situation. I thought there was a package discount in the outlet, and I was wrong, and we went through months of sales to be sure I was the only one who was wrong!! And I was. Sigh.

However, as you all know by now, the last thing we ever want is to treat people any differently than we would want to be treated, so we've made a change. Please, please, please don't email me saying you bought 9 months ago and you're upset at this change.

From now on, if you buy five items from anywhere on the site, you will get a 5% discount. This includes cables and the outlet (but not gift certificates - they're the only exception.) It will trigger in the shopping cart online, or if you are speaking to someone on the phone, and we are all in agreement that this is a good policy going forward. I hope this stops any hard feelings and I hope everyone accepts my apology - I was the one who didn't know the policy in the first place!

Thanks for clearing that up Amie no apology required at all!

...and once again chesseroo hit the nail on the head.

Classy response Amie.

I've been very impressed with all the folks at Axiom. I've made 3 phone calls, been well treated, and had my questions adequately answered each time. I've got two 22ti's and a VP150 on order from the outlet so, though unable to realistically evaluate the quality of your products, your company has earned my respect and admiration. Unfortunately, since I've ordered only 3 items, I don't qualify for the discount. But, nonetheless, it is a joy to deal with people who believe in the term "customer service."

Fantastic policy from a company who truly values its customers!