Axiom Home Page Forums General Discussion Home Theater ep500 stopped working...

Good Luck

Thanks. I am out of town for a week or more so I assume that the amp coffin will be waiting for me when I return.

I hate to send it off since it seems to be an intermittent problem and as of right now everything is working. If it turns out to be fine I would gladly offer to pay shipping both ways to axiom and back and for the extra shipping cost of sending me the coffin. However, if it is a faulty amp I would like for axiom to cover shipping both ways...

The popping noise was definitely not normal and I am not sure what would cause subwoofer silence even during manual channel adjustment. Something is definitely going on but not sure what...

Well the amp coffin never arrived and I called axiom. Brent said there was nothing in the system that indicated something should be sent out. I have tested my subwoofer several times and it is not having any issues so I guess I'm just going to wait and see if it acts up again or not. I told Brent that I would just wait and see how things played out.

Sub stopped working again. Tried to call axiom support a few times since this morning but haven't got an answer so I left a message.

I guess I'll cough up the 40-50 bucks to ship the amp to them as there is definitely a problem.

During test tones there was a pop (sounded like the sub started to work for a second), then complete silence. Turned off everything and tried again and still silence. I put the test tone onto SW and went back and turned the volume up on ep500, nothing at all until volume reached 12 oclock position then it started working suddenly.

mysteriously a ground loop hum started to appear an hour or so later, which was resolved by loosening the chasis ground screw. (I had ground loop issues before but solved them with the axiom ground isolator.) now, there is no ground loop hum with chasis ground screw screwed in or out, that problem only lasted a few minutes.

I would leave that sub unplugged from an electrical outlet until you get a replacement amp sorted out.

As always axiom customer service stepped up to the plate again. New amp will be shipped to me soon and I will be able to ship my old amp back in the same box it came in. This will keep me from having to find a box sturdy enough to support the amp through it's trip up north. I was able to buy a return shipping label from them for only $25, which isn't bad at all.

It good you're getting a new amp but being under warranty Axiom should have foot the bill for return shipping imo. It's not your fault the amp crapped out, it's a defect in workmanship.

That's my understanding as well wid.

http://www.axiomaudio.com/warranty.html

I agree with you Rick, but I don't know of anybody that covers return shipping on warranty work. Many make you pay both inbound and outbound shipping.

I recently had a problem with one of the sensors on a weather station and warranty support had to come from the united states. I didn't pay a single cent on the sensors, shipping nor did I incur any import fees.

Its certainly not unheard of.