Re: ep500 stopped working...
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Joined: Dec 2003
Posts: 10,420
shareholder in the making
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shareholder in the making
Joined: Dec 2003
Posts: 10,420 |
Good Luck
Jason M80 v2 VP160 v3 QS8 v2 PB13 Ultra Denon 3808 Samsung 85" Q70
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Re: ep500 stopped working...
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Joined: Apr 2007
Posts: 4,877
connoisseur
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OP
connoisseur
Joined: Apr 2007
Posts: 4,877 |
Thanks. I am out of town for a week or more so I assume that the amp coffin will be waiting for me when I return. I hate to send it off since it seems to be an intermittent problem and as of right now everything is working. If it turns out to be fine I would gladly offer to pay shipping both ways to axiom and back and for the extra shipping cost of sending me the coffin. However, if it is a faulty amp I would like for axiom to cover shipping both ways... The popping noise was definitely not normal and I am not sure what would cause subwoofer silence even during manual channel adjustment. Something is definitely going on but not sure what...
-David
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Re: ep500 stopped working...
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Joined: Apr 2007
Posts: 4,877
connoisseur
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OP
connoisseur
Joined: Apr 2007
Posts: 4,877 |
Well the amp coffin never arrived and I called axiom. Brent said there was nothing in the system that indicated something should be sent out. I have tested my subwoofer several times and it is not having any issues so I guess I'm just going to wait and see if it acts up again or not. I told Brent that I would just wait and see how things played out.
-David
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Re: ep500 stopped working...
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Joined: Apr 2007
Posts: 4,877
connoisseur
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OP
connoisseur
Joined: Apr 2007
Posts: 4,877 |
Sub stopped working again. Tried to call axiom support a few times since this morning but haven't got an answer so I left a message.
I guess I'll cough up the 40-50 bucks to ship the amp to them as there is definitely a problem.
During test tones there was a pop (sounded like the sub started to work for a second), then complete silence. Turned off everything and tried again and still silence. I put the test tone onto SW and went back and turned the volume up on ep500, nothing at all until volume reached 12 oclock position then it started working suddenly.
mysteriously a ground loop hum started to appear an hour or so later, which was resolved by loosening the chasis ground screw. (I had ground loop issues before but solved them with the axiom ground isolator.) now, there is no ground loop hum with chasis ground screw screwed in or out, that problem only lasted a few minutes.
-David
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Re: ep500 stopped working...
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Joined: Sep 2008
Posts: 4,116
connoisseur
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connoisseur
Joined: Sep 2008
Posts: 4,116 |
I would leave that sub unplugged from an electrical outlet until you get a replacement amp sorted out.
I’m armed and I’m drinking. You don’t want to listen to advice from me, amigo.
-Max Payne
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Re: ep500 stopped working...
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Joined: Apr 2007
Posts: 4,877
connoisseur
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OP
connoisseur
Joined: Apr 2007
Posts: 4,877 |
As always axiom customer service stepped up to the plate again. New amp will be shipped to me soon and I will be able to ship my old amp back in the same box it came in. This will keep me from having to find a box sturdy enough to support the amp through it's trip up north. I was able to buy a return shipping label from them for only $25, which isn't bad at all.
-David
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Re: ep500 stopped working...
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Joined: Jun 2003
Posts: 6,833
axiomite
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axiomite
Joined: Jun 2003
Posts: 6,833 |
It good you're getting a new amp but being under warranty Axiom should have foot the bill for return shipping imo. It's not your fault the amp crapped out, it's a defect in workmanship.
Rick
"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud
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Re: ep500 stopped working...
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Joined: Sep 2008
Posts: 4,116
connoisseur
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connoisseur
Joined: Sep 2008
Posts: 4,116 |
I’m armed and I’m drinking. You don’t want to listen to advice from me, amigo.
-Max Payne
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Re: ep500 stopped working...
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Joined: Dec 2007
Posts: 7,786
axiomite
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axiomite
Joined: Dec 2007
Posts: 7,786 |
I agree with you Rick, but I don't know of anybody that covers return shipping on warranty work. Many make you pay both inbound and outbound shipping.
Fred
------- Blujays1: Spending Fred's money one bottle at a time, no two... Oh crap!
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Re: ep500 stopped working...
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Joined: Sep 2008
Posts: 4,116
connoisseur
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connoisseur
Joined: Sep 2008
Posts: 4,116 |
I recently had a problem with one of the sensors on a weather station and warranty support had to come from the united states. I didn't pay a single cent on the sensors, shipping nor did I incur any import fees.
Its certainly not unheard of.
I’m armed and I’m drinking. You don’t want to listen to advice from me, amigo.
-Max Payne
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