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Customer Service
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Joined: Aug 2009
Posts: 57
buff
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OP
buff
Joined: Aug 2009
Posts: 57 |
I wish Integra (Onkyo) had the same standard of customer service that Axiom has. I had to send in my 2 year old Integra DTR9.9 because the tuner went out of it. They have informed me that because of the floods in Tiawan they have no parts available to fix my receiver. They have offered no solution. It just seems like they want to keep my unit until the balance of 3 year warantee runs out. All this after spending 2600.00 on this thing.
When I needed Axiom service under warantee...they were there with awesome service. Thanks Axiom.
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Re: Customer Service
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Joined: Jun 2003
Posts: 6,833
axiomite
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axiomite
Joined: Jun 2003
Posts: 6,833 |
Rick
"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud
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Re: Customer Service
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Joined: Jan 2004
Posts: 13,840 Likes: 13
shareholder in the making
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shareholder in the making
Joined: Jan 2004
Posts: 13,840 Likes: 13 |
I would think they should send you a new unit if it is still within warranty, especially if they can't fix your new one.
M80s VP180 4xM22ow 4xM3ic EP600 2xEP350 AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85
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Re: Customer Service
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Joined: Aug 2009
Posts: 57
buff
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OP
buff
Joined: Aug 2009
Posts: 57 |
I would think they should send you a new unit if it is still within warranty, especially if they can't fix your new one. I agree Randy, just can't get Technology by Design to agree. He said maybe a B stock refurbished one, but no idea if or when. Searching around the internet, peoples' luck with refurbished Onkyo products does not seem good. That is probably why they are stalling me. Get closer to end of my warantee.
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Re: Customer Service
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Joined: Oct 2004
Posts: 946 Likes: 2
aficionado
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aficionado
Joined: Oct 2004
Posts: 946 Likes: 2 |
That sucks big time. I am in the market for a new AV Receiver and after reading your post have crossed Onkyo off my list of preferred vendors. Good luck with your battle.
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Re: Customer Service
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Joined: May 2002
Posts: 10,654
shareholder in the making
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shareholder in the making
Joined: May 2002
Posts: 10,654 |
Steve, it seems unlikely that the parts delay would be extended, but if they can't repair within a reasonable time, Federal warranty law would require an equivalent replacement.
If this would end up with a factory refurbished replacement unit being supplied, it would start a new warranty period running(typically 1 year)and wouldn't be limited to the original 3 year warranty period.
I've never thought that Integra products justified their premium price and my experience with Onkyo factory refurbished units has been trouble-free.
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Enjoy the music, not the equipment.
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