Axiom Home Page Forums General Discussion Advice from Axiom Owners Axiom has awesome CS to say the least...

eightman-

yea man.. depending on how long its been since you ordered them, give the custom finishes a try.. i mean, if its that important to you.. it was to me/us/wife.. the only draw back is that you have to pay a little extra for them, and there is a 5-6 week wait. which ends up seeming like 5-6 months....they can send you samples at $10 bucks a pop, but you can forward that fee toward the speakers when you ordr, so its like for free really.. as long as you buy speakers.

to be honest, i expect these speakers to be the focal point in my living room for the next 10-15 years, so i didnt think the extra money was unreasonable. someone on here has a tag that reads "if your gonna do it, do it right"!!! i think i have..

bigjohn

Well...I'd be willing to shell out the extra cash to get the finish that better suits our living room -- would definitely make the wife happy. Problem is, I just received my M80's this past week -- so...I doubt they'd be keen on taking them back ...might just be too much hassle. They really should make that a clearer link on the store front home page -- I never saw it.

hmmm....I'm excited to announce that I've been promoted to hobbiest!!!

You may want to check with Axiom. Since it is still within your 30day trial period, I'm sure they'll take them back and ship you a new set at minimal cost to you. It's worth a try.

eightman-

if you are really interested in the custom finishes, and are still within your 30 day trial period, i would at least call AXIOM and see what they can do. their CS has been nothing but excellent to this point, it wouldnt hurt to call.

it never hurts to try. send amie an email and maybe explain that you never knew there was a custom cabinet option. the worst she can say is "no", and you are still gonna have a bad-a$$ set of M80's sitting in your living room.. i always try and look on the bright side.

bigjohn

On a monday evening a few weeks ago I was experimenting with moving the subwoofer around the room and attempted to slide it behind the right channel M22. Bad move. Tho' I hardly touched it, the M22 and the stand tipped over and came to rest in the pillow in the dog's basket-bed. Thought I dodged a bullet, but when I removed the grill, there was a hole in the middle woofer, all because I was too damn lazy to move the speaker first. You can imagine how I felt. I called Axiom, left a message, and Brent called back in 10 minutes! I told him how I screwed up and asked how much a replacement would be. He asked me when I purchased them. Since it was this past November, he said that they'd absorb the cost. I was stunned. He then said, almost apologetically, that he would have to ship them ground. No problem, said I. The replacement driver arrived three days later.

Axiom's customer service is the absolute best.

I have NEVER heard stories like these. I think these online manufacturers/vendors (Axiom, Rocket, Hsu, SVS) are setting a new standard for customer service. One can only hope that the B&M stores, and the manufacturers of the products they sell, get the message.

eight - most "hobbiests" post their name so they can be abused here on a more personal level!

I wanted to make a prediction. If you can get past the hassle/expense of returning the M80s and the expense of new custom finish replacements, I'll bet Axiom would tell you to keep the ones you have until the new ones get there and THEN return them. Betcha, betcha!!!

Another example of great Axiom customer service. Ordered a Vp-150 from the outlet on April 22. There was supposed to be a 3 week wait. It shipped today !!!

Chin on the floor.

On a side note, I called Axiom today about getting custom finish samples. I dind't get anyone, but I got a call back from not one, but two people within an hour! (of course, I had to let them go to voicemail 'cause I was driving and didn't have the laptop in front of me.)

Waiting for that third callback now...