Axiom Home Page Forums General Discussion Advice from Axiom Owners Axiom has awesome CS to say the least...

Hehe...abuse away. My name is Malcolm...does the abuse get worse if I ever make it to "local" or one of the higher levels??

welcome malcolm-

go to 'my home'.. its up at the top of the grey area on this screen.. once you click on it, scroll down to the bottom to where it says personal info, and click the edit button on the far right.. then, you can fill in your name, location, and any additional info you care to give. we might forget your name, but if its there, we can always click your profile, and find all we need to know.

feel free to click on my name, or any others to get their info. you can learn a lot from those things.

hope you hang around, and talk with us for a while.

bigjohn

Thanks for the welcome Big John!! (That's my brother's nickname too) And I'll definitely fill in some info....tomorrow...(although it's not terribly exciting...hehe)

I should also add that I stumbled on the "show your pic" thread last night... hehe...what a great thread...hilarious...(not so much the pics...but the commentary!!)... If I think about it...(and I am senile as hell)...I'll post there too

go ahead and put your pic on there.. it hasnt been 'bumped' in a while. if you look at the first post, to the last post, its like 4-5 months.. that thing has been around forever.

bigjohn

After recently receiving my M60's, I noticed that one of the woofers had some glue on the rubber sourround and asked Axiom if this was a concern over time. Cosmetically, I thought it was not very nice to look at but did not think that it would hurt the sound any. I was informed that the glue used is specifically developed for building speakers and componenets however, if I wanted to send them back the woofer they would give me another one no cost! I am quite amazed!
Maybe it is only me but I was not sure how the glue would effect the speaker over time and since I love them so much I think I will send it back just to give me piece of mind as I do want to order the M3's soon as a second set for My NAD 372. I just got a VTF-2 HSU and with these my sound should be incredible even though it is already and let me tell you all, I listened to speakers at 3 times the price and could not get better!
Do any of you think I am being too picky with my woofer? What about shipping charges? Do I have to pay the sending part? I am asking you all first before talking to Axiom.

i dont think you are being picky. if the cone has glue, then it has glue. and if AXIOM is willing to replace it, then i would do it. you WILL probably have to pay for the shipping back of the woofer, but it will be worth your piece of mind.

i continue to be amazed and astounded at the CS stories from AXIOM.

bigjohn

When I needed a replacement tweeter for one of my new QS8s they sent me a new unit w/out asking for the old one back. Maybe they didn't want it back because it didn't work?
When I discovered cosmetic flaws on one of my M60s, they sent me a new one right away and included a return shipping label for the old one. Didn't cost me a dime.

Officially - Hi Malcolm! Did you consider the idea of calling Axiom to inquire about the custom finish?

Hi Ray...and thanks for the official welcome. I did consider it...but see no good reason to. Yes, I probably would have preferred a different finish...but should I put their customer service to the test over something so frivolous?? Probably not. I'll just keep my rosewoods whose sound I grow happier with every day. No need to drain their profit margin...

Thanks again for the official welcome!!