 Best customer service ever!!!
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Joined: Mar 2004
Posts: 28
hobbyist
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OP
hobbyist
Joined: Mar 2004
Posts: 28 |
My wife had thrown a water bottle at me but I dodged it and guess what it hit? One of my m80 midranges can you say OUCH.
Well I called Joe and asked if I could order one of the midranges and he said he would still cover that under warranty
even when I told him someone damaged it! Wow I bet no other company would do that. Long live AXIOM!!!!!
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Re: Best customer service ever!!!
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Joined: Jan 2004
Posts: 3,016
connoisseur
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connoisseur
Joined: Jan 2004
Posts: 3,016 |
cool deal.. once again, axiom really going above and beyond..
bigjohn
EXCUSE ME, ARE YOU THE SINGING BUSH??
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 Re: Best customer service ever!!!
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Joined: Jan 2004
Posts: 7
regular
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regular
Joined: Jan 2004
Posts: 7 |
Thats one of the reasons that Axiom is a hidden gem in the audio industry. Cheers Axiom for just being a flat out great company.
"Red M&M, blue M&M their all the same in the inside"
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 Re: Best customer service ever!!!
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Joined: Aug 2003
Posts: 1,235
connoisseur
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connoisseur
Joined: Aug 2003
Posts: 1,235 |
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Re: Best customer service ever!!!
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Joined: Apr 2003
Posts: 16,441
shareholder in the making
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shareholder in the making
Joined: Apr 2003
Posts: 16,441 |
Yes, yes! Do tell what caused that bottle to come flying at your noggin! 
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Re: Best customer service ever!!!
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Joined: Feb 2004
Posts: 2,854
connoisseur
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connoisseur
Joined: Feb 2004
Posts: 2,854 |
Generally, I suggest that selling the wife solves most HT constraint related issues. In this case, the main driver is clearly based on physical danger and quick action is warranted. I might also suggest a discount to speed the process along. 
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Re: Best customer service ever!!!
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Joined: Sep 2002
Posts: 1,488
connoisseur
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connoisseur
Joined: Sep 2002
Posts: 1,488 |
i wish everyone had a warranty like that!
Imagine if car companies had one like that. You crash your car "yeah, thats under warranty" have em send you a brand new one! Something defective being replaced but something damaged from throwing stuff in the house, now thats a new one.
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Re: Best customer service ever!!!
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Joined: Feb 2004
Posts: 120
veteran
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veteran
Joined: Feb 2004
Posts: 120 |
sorry, i have to ask...
why did your wife throw a water bottle at you? haha
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Re: Best customer service ever!!!
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Joined: May 2003
Posts: 1,951
connoisseur
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connoisseur
Joined: May 2003
Posts: 1,951 |
...because she couldn't find a knife!
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Re: Best customer service ever!!!
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Joined: Mar 2004
Posts: 28
hobbyist
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OP
hobbyist
Joined: Mar 2004
Posts: 28 |
what bigwill said..haha well the story is I hit her on the mouth by accident while we were play fighting and there you go
all hell broke loose. Its not play fighting anymore once they get hurt by accident then after it turns into a smackdown..hehe
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Re: Best customer service ever!!!
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Joined: Feb 2003
Posts: 649
aficionado
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aficionado
Joined: Feb 2003
Posts: 649 |
Mom always said, "It's all fun and games until somebody gets a midrange poked out."
M22ti mains, EP175 sub, VP150 center, QS4 surrounds
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Re: Best customer service ever!!!
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Joined: Dec 2003
Posts: 6,331
axiomite
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axiomite
Joined: Dec 2003
Posts: 6,331 |
I think the moral to this story is DON'T DUCK! Take one for the Axioms. 
Jack
"People generally quarrel because they cannot argue." - G. K. Chesterton
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Re: Best customer service ever!!!
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Joined: Mar 2004
Posts: 340
devotee
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devotee
Joined: Mar 2004
Posts: 340 |
Soooooo...
Didja throw it back at your wife?
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 Re: Best customer service ever!!!
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Joined: Mar 2004
Posts: 28
hobbyist
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OP
hobbyist
Joined: Mar 2004
Posts: 28 |
Nope I was too traumatized after I seen that bottle bounce off my speaker like that. Its ok now everything looks like new again. So how do I break in just one midrange to match the rest of the system??? hehe
Last edited by cleankutazn; 07/25/04 01:43 PM.
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Re: Best customer service ever!!!
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Joined: Feb 2004
Posts: 791
aficionado
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aficionado
Joined: Feb 2004
Posts: 791 |
I would too. I go nuts every time my too daughters and three dogs even look or go near my system. I keep thinking of the speaker displays at Best Buy..I don't know how they can actually sell their speakers. Yikes!
Axiom is no doubt the best customer service I've actually had to deal with. I'm glad you also know what I mean here.
M80's VP150 QS8's Earthquake SuperNova MKV-15
Integra DTR-7.4 Outlaw 755 Outlaw M200's Outlaw ICBM
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