Axiom Home Page Forums General Discussion Advice from Axiom Owners DO NOT TRUST AXIOM CUSTOMER SERVICE!!

I ordered five Axiom speakers from the Custom Shop and was told it would take approximately 6 weeks to deliver. I gladly accepted this reasonable timeframe as a consequence to ordering a non-standard finish to my speakers.

I was OUTRAGED to find out that the speakers where delivered to my home today ... approximately one week after I ordered them! Inconceivable.

This sort of high-quality customer service will only serve to drive up my expectations for a range of other service providers, only to have them surely squashed by "on-time" rather than "ahead of schedule" deilveries.

Shame on you Axiom, for providing a quality product at a reasonable price, with an actual delivery of goods occurring a near MONTH before the stated delivery date.

Next thing you know you'll be offering me some kind of discount because I purchased five speakers in one order.

Absurd.

Well... you got my attention with the subject line. Glad to hear you got your stuff way ahead of schedule! (I think?)

let us know what you think of the sound!

(and we like pictures... a lot)

DON'T DO THAT!

People skimming the forum may take that as a bad thing...which of course it is not.

Maybe a better title would have been: AXIOM CUSTOMER SERVICE STRIKES AGAIN! or something comparable...

WhatFurrer

Yeah, I have to admit that my heart skipped a beat!

samson- haha, you got all them suckas!! i just KNEW it had to be a joke..

you got super lucky.. my custom cabinets took 4 weeks(exactly 28 days from ordr) to get to me. and just like you, i was very pleased cause i was expecting the full 6 weeks that they told me.

its stories like ours that keep the 'legendary' CS from axiom alive.

bigjohn

yeah, what they said.

you got all of us axiom owners' hairs on end for a second there.

So what finish did you get? Bust with the pics!

I'd change the title as well.

Maybe Axiom is getting faster with their custom work. They seem to constantly be striving for better CS even though I cant see anyone asking for more from them. Honestly, they are making all other companies look bad.

Ha ha!! Good one, Samson.

Next thing your gonna tell us is that they're planning a picnic for all their customers!!

Ok, I felt the BP rising, I was ready to jump in here and start flinging mud. Is it April Fools again?

No doubt does Axiom have second to none customer service, you got that right. I just hope all the anonymous people actually read the thread, as they may get the wrong impression.

ps: since you used the phrase "Inconceivable" in your post, I assume your a fan of the movie "The Princess Bride" ?

"you killed my father....prepare to die"

What color did you get? I recently received 3 samples and am still trying to make up my mind. It's between Sorrel Pear and Cinnamon Beech. Interested in what you opted for. Maybe pics?

I chose the Ebony finish, which is a very fine texture matte black. All speakers will be wall and cieling mounted with black FMB's. I'll post pictures once everything is set up. Other pieces of my HT will include a Denon AVR 2805, SVS PB12-ISD, Panny 42" ED plasma. I'm hoping that by the end of next week things will be set up.

the title is fine if people are really researching first thing they want to do is read the bad comments. and in this case they will get a big suprise.
Jake

Hooooo-eeeeee. That's better than coffee in the morning! We're wide awake after that shocker! So glad it was a happy surprise!

I heard that! For a minute there I thought it was another "Jimmy" post.

or geneticdrift or slownlo, which I think are the same people, just a bunch of trolls that like to cause problems

Don't jinx the forum by bringing up those names...

I was just getting used to the relative peace.

WhatFurrer

that IS a good subject line! i almost didnt even read the post 'cause i thought the replies were just gonna flamespray! it's always good to hear that good folks get taken care of by good folks.

LMAO! I completely forgot about those guys.

You want flames, try AVS. Man are there some very knowledgeable and VERY thin skinned people over there. (one of them may read this and send me a nasty e-mail)
I just read, I'm too scared to jump into any of those threads.
I do see GD there from time to time. And he's the same everywhere.