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#123686 - 01/15/06 12:01 AM Re: Going back to Yamaha??
Lorenzo1000 Offline
aficionado

Registered: 02/07/04
Posts: 537
Loc: Winterpeg
Did you use a credit card to purchase the Denon from Cruthcfield??? If so some of the gold or platinum cards offer automatic warranty extension. I think you would pay to have it repaired and then they would reimburse you although there may be a small deductible. It might be worth contacting your CC company.

As well considering when it started failing I would also contact Denon and tell them it started failing a month and half back and see if they'll do anything for you. It's worth asking as I'm sure Crutchfield is an authorized Denon dealer.
_________________________
2xM80 VP180 2xQS8 2xM3 HSU STF3 LG 60PS11 Denon 3808 ATI 1506 LCR 2xATI 1502 Oppo BDP-83

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#123687 - 01/15/06 11:06 PM Re: Going back to Yamaha??
littleb Offline
connoisseur

Registered: 08/03/03
Posts: 1235
Loc: Moorhead, Minnesota/US
I had another chat and discovered that I purchased the 2900 on 2/16. The problem being that according to Denon the nearest authorized dealer is 200 miles away. It may be time to get the yellow pages out and find a place that does warrantee work for Denon. I have a suspicion that there service center list is incomplete.

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#123688 - 01/16/06 10:58 AM Re: Going back to Yamaha??
littleb Offline
connoisseur

Registered: 08/03/03
Posts: 1235
Loc: Moorhead, Minnesota/US
I'm getting those old 'gee, you mean I have to pay shipping on warrantee work, and it will be weeks before it is returned and it might not even get fixed at all blues' again.


Edited by littleb (01/16/06 10:59 AM)

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#123689 - 01/17/06 02:56 AM Re: Going back to Yamaha??
libbert Offline
frequent flier

Registered: 01/07/06
Posts: 13
Loc: Near Cincinnati, OH
See this thread reply I just posted in another thread.

Scott
_________________________
RX-V2500, M60's, VP150, QS8(2), Mirage S12

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#123690 - 01/17/06 12:59 PM Re: Going back to Yamaha??
littleb Offline
connoisseur

Registered: 08/03/03
Posts: 1235
Loc: Moorhead, Minnesota/US
Listen to this, Crutchfield referred me to Ultimate Electronics as an authorized service center and they told me they wouldn't work on it unless I had purchased an extended warrantee. I called another authorized service center and they told me they did warrantee work until they found out I didn't purchase it from them. I am now on hold with Denon thinking I might as well hang up. Warrantee, schmorantee! I've got 1 more 'C' conversation left in me before I throw this thing in the garbage.

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#123691 - 01/17/06 01:17 PM Re: Going back to Yamaha??
Lorenzo1000 Offline
aficionado

Registered: 02/07/04
Posts: 537
Loc: Winterpeg
I had the same problem with a DVD-555 (same as DVD-1700). Purchased refurb through e-Cost and had to pay to ship it to New Jersey from Canada. They could not fix it so they sent me a new A stock player instead. For the price to ship it to them it may be worth it. I know from experience you do have to keep after Denon to make sure they are following through. Best of luck.
_________________________
2xM80 VP180 2xQS8 2xM3 HSU STF3 LG 60PS11 Denon 3808 ATI 1506 LCR 2xATI 1502 Oppo BDP-83

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#123692 - 01/17/06 04:37 PM Re: Going back to Yamaha??
littleb Offline
connoisseur

Registered: 08/03/03
Posts: 1235
Loc: Moorhead, Minnesota/US
Well, I have set this in motion, since I have about 29 days until the warrantee expires. I emailed Denon the repair request form and hope to get a reply before 2/16.

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#123693 - 01/17/06 05:07 PM Re: Going back to Yamaha??
F107plus5 Offline
connoisseur

Registered: 01/24/05
Posts: 2034
Loc: Fla. Orig. Mich.
I suppose it goes without saying, and I certainly don't mean to sound like an "I told you so" or as though I'm gloating over making the right decision, cuz I didn't.

I looked at the great prices on-line and almost went for them!

In the end I went with the cowards way out and walked into solid B&Ms for all of my audio electronics purchases over the years. Even went so far as to get the extended warrenties for extended peace of mind on a number of the items.

I think I may have thrown a lot of money away though, cause I've never had to use any of the repair services

However.....

Anyway......it goes without saying....

The real trick seems to be to get real assurances that the parts suppliers have actual authorization as a sales representative. And at times the on-line resellers have been accused on occasion of being a bit less than honest in representing their true relationships.

Gotta be carefull, I guess.

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#123694 - 01/17/06 06:11 PM Re: Going back to Yamaha??
littleb Offline
connoisseur

Registered: 08/03/03
Posts: 1235
Loc: Moorhead, Minnesota/US
I think the problem stems from the B&M stores refusal to do work on products bought online, so the 'authorized' online dealers aren't exactly that. If you buy from them, and a B&M sells the same product, the locals are punishing the consumer for not buying from them. I tend to be suspicious of retailers who take all my money and may refuse my warrantee requests. The online dealers, on the other hand, don't tell you that you're warrantee or lack of one is at the mercy of the manufacturer. Of course, there's no guarantee that the B&M will honor the warrantee when you buy from them either. It just makes you wonder whether any of these warranteed products are actually guaranteed to work for a year. I'm glad we all bought speakers from a company we can trust, at least.

Please accept my apologies for these negative posts. I'm just a little bit bummed out at the moment. I'll try to be more positive in the future.



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#123695 - 01/17/06 09:25 PM Re: Going back to Yamaha??
F107plus5 Offline
connoisseur

Registered: 01/24/05
Posts: 2034
Loc: Fla. Orig. Mich.
Not to worry....a typical reaction to being bitten in the butt by the bad luck bug.....twice!

...happens to all of us

Venting is healthy!!

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