Let me see, half a dozen phone calls where a receptionist transfers you a dead end where no one answers the phone. Repeated emails without so much as a reply. You might say I'm getting a little irritable about this. Just this morning, the wife had to drag me away from the bullseye I was seen drawing in the driveway. But, when she leaves for work, there won't be anyone around to stop me, and all bets are off.

It only Axiom made DVD players, I wouldn't be in this fix.

Jack is spot on with trying to determine if it's your speaker or not. One way you can check if it is your preamp section of the receiver is to take a set of interconnects and put them in place of the jumpers of main in and preout. Now go ahead and switch the left and right on the amp section only, if the crackling switches to the other channel then it is the preamp section of the receiver. If it stays the same it is the amp section of the receiver.

For the record I also just had a bad experience with Crutchfield as well. I don't recommend them. In many years of online purchases it was the first one I really felt lied to and let down.

They're one of those companys that don't tell you something is out of stock until you've made the purchase ... and in fact go out of their way to tell you its in stock when in fact its not.

Then they had the nerve to tell me that they actually received the item and had it in stock, but the holidays had their all their shipping delayed so I'd have to wait another week (was already 2 weeks late).

I replyed to the email with this.

"NP, but you have lost a customer for life. Not to mention all the people I'll recommond to stay away from your company.

Have a nice day"

I will experiment that later on today. Thank you for your help guys! I appreciate the help.

Note to board: I get a kick whenever I reply to my own message especially when I'm complaining. I called Denon again today. And lo and behold, I actually talked to a real, live person. I was apologized to. He told me that technical support over there doesn't read their email. He said he would call me back today with a repair authorization #. Call me skeptical, but I don't think I can hold me breath for the next 4.5 hours.

In reply to:

---

I don't think I can hold me breath for the next 4.5 hours.

---

Oh, they've turned you into a pirate!

ahhh, cap'n!!!

arrrrr .... good times, being a pirate is... good times.

I actually got called back. I'm going to give this gentleman a thumb's up for that. He didn't give me a repair authorization #, instead he gave me yet another phone # to call. It is now official. I have to send my defective dvd player to St. Charles, Illinois. I never did get that RA# which, according to Denon's web site is so important. For those of you who will need any work done, here is some info for you as I have been told. The Denon factory service center in NJ doesn't actually do any work. It exists for swapping, not fixing. What a run around.

In reply to:

---

I have to send my defective dvd player to St. Charles, Illinois

---

Let me know when it is done, I'll go pick it up for ya and test it out for a couple of years. I would hate to see ya go through this again