That's an incredible story! What is DHL thinking?

Dealing with shipping companies makes my blood boil. I'm a very calm person normally, but when I have to call UPS at work I'm better off beating myself in the forehead with the phone.

Sounds like DHL has the same sort of non-linear logic/dead end customer support that UPS does. . .

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"Nothin' up my sleeve. . ." --Bullwinkle J. Moose