In northern Canada July and August are really our only break for the cold. Hence everyone wants their holidays to be in one of those months. It puts a real stain on resources for a few months but at least it is warm outside!
The phone hours are set by when we receive the most number of calls. We used to have the phone answered on the weekends and in the evenings but hardly anyone called then. It all happened between 10am and 5pm Monday to Friday so we reset the hours to be 9:30am to 6pm Monday to Friday. They are on the home page under the phone number (kind of small and grey coloured mind you).
