I want to take a moment to let everyone know, once again, of Axioms' "Above and Beyond" customer Service.
When I spoke to the FedEx rep regarding the damaged speaker, I was told that they would be contacting the sender (Axiom) as a matter of policy, but it may not be a bad idea for me to do so also. So, I dropped Amie an e-mail, knowing full well that they were closed today and she wouldn't see it till Monday. Then, I took my wife out to dinner…we both had stressful days and it was easy to justify dinner at a little Italian restaurant.
Well, when we came home, there were two e-mails from Amie. One was a standard "Golden e-mail" giving me a tracking number for a new speaker she shipped! Wow- I didn't' expect any response from my e-mail on a Friday! And they already sent a speaker too!
The second e-mail was a personal one from Amie apologizing for the trouble- like it was Axioms' fault! Then, she writes that the replacement speaker that she sent was shipped
overnight (not two-day) so I would have it Monday! I can't imagine what it must cost to ship an M60 overnight from out of the country!
Talk about going "above and beyond"….! Really, I'm floored in how Amie went SO far in "righting" a problem that wasn't even her fault in the first place!
I thought it would be very appropriate to thank her in a public forum, and let those who are considering an Axiom purchase know how incredible this company is!
BTW- the speakers are great, though I haven't had a chance to do much with them. I'll write up a nice "review" or "first impressions" with some photos the first chance I get!
