I have also been quite impressed with Axiom's customer serivice. They do their absolute best to deliver quality products and service to the customer and thats the kind of things that seperate them from alot of companies. My order was shipped asap. and from looking at the times you can call on the site, they must have all calls on the weekend and after they leave the office forwarded to amie and ians house would be my guess lol. and knowing that people like that are standing behind these speakers and making them gives you the feeling that you can count on them. no matter what happens lol. im sad to hear they were robbed thats a shame but what goes around comes around and im sure they will have something great happen to make up for the theft.