I had a VP-100 delivered with two crushed corners, and they had it replaced within 4 days. So no biggie for me, full points to Axiom CS, but I wonder if it wouldn't be more cost effective for them just to pack more effectively. The VP-100 packing styrofoam gave only 1 inch of cushioning at the corners, so one single drop and the corner's gone. I got a rice cooker for about $150 -- it's a nice rice cooker -- about the same size and weight, and it was double boxed by the reseller, so the rice cooker box was unblemished. I guess they have done some math on % returns and so forth, because double boxing would add a buck or two to real shipping costs on every order. (At my urging they did double box the replacement, and so my VP-100 box is in perfect condition!)