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 Customer Service - perfect!
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Joined: Feb 2005
Posts: 7
regular
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OP
regular
Joined: Feb 2005
Posts: 7 |
OK - I have had a EP500 sub since the 01/05 so it's a just a hair over 1 year. Anyway, my sub just basically went dead - I had power but no sound - Just as a note, I am not an abusive user, (i.e - blowing out my speakers etc.. in any case, not a likely prospect for axiom speakers anyway). In any case, my speaker was out - I called and Frank (Axiom) told me.. "OK, we'll send out another amp, just replace it and send back the bad one - Postage was paid and I had the new amp (from Ontario to Chicago) on Wednesday (from a Monday AM phone call - I think this is FANTASTIC and RARE in today's eroding customer service environment. I cannot sing their praises enough - GREAT JOB AXIOM~~~ I still LOVE my speakers!
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 Re: Customer Service - perfect!
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Joined: Apr 2005
Posts: 2,339
connoisseur
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connoisseur
Joined: Apr 2005
Posts: 2,339 |
Got to love these people!
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Re: Customer Service - perfect!
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Joined: Dec 2005
Posts: 3,301
connoisseur
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connoisseur
Joined: Dec 2005
Posts: 3,301 |
It would be hard to beat that kind of service 
A computer once beat me at chess, but it was no match for me at kick boxing.
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Re: Customer Service - perfect!
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Joined: Apr 2003
Posts: 16,441
shareholder in the making
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shareholder in the making
Joined: Apr 2003
Posts: 16,441 |
The only way to beat that kind of service is to be able to see into the future and send replacement parts so they arrive the day they are needed.
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Re: Customer Service - perfect!
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Joined: Jan 2005
Posts: 1,039
connoisseur
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connoisseur
Joined: Jan 2005
Posts: 1,039 |
Don't be giving away secrets of things in the works at Axiom !! 
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Re: Customer Service - perfect!
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Joined: Mar 2003
Posts: 1,859
connoisseur
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connoisseur
Joined: Mar 2003
Posts: 1,859 |
I didn't realize that sub had already been out for a year. Time really flies.
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