 More KUDOS for Axiom
|
Joined: Jan 2005
Posts: 1,039
connoisseur
|
OP
connoisseur
Joined: Jan 2005
Posts: 1,039 |
I had a few issues in attempting to connect XLRs and triggers on the twins yesterday, and spent a few hours trying differant things. Last night about 9pm I sent off an eamil to Amie explaining the differant things I had try and since I was unable to get both subs to be triggered by the processor, it was looking like I had a problem with the first sub.
When I checked my email at 7:45 am this morning, there was a reply from Ian with an answer to why the twins would not work together, and also a solution. Axiom has been tweaking the firmware, and I have two differant versions, so they are shipping out a new replacement amp for the origianl 600, and then I will have a matched pair, and the XLRs and triggers will work.
We all know that Axiom has excellant CS, but when one receives a reply with answers and solutions from the owner within 11 hours of sending an email out, on a weekend..............I have a list of other companies that should take notice of this type of CS.
Thank you Ian and to all at Axiom !!!
|
|
|
 Re: More KUDOS for Axiom
|
Joined: Jan 2005
Posts: 365
devotee
|
|
devotee
Joined: Jan 2005
Posts: 365 |
Dennis,
If the difference was in the firmware, I wonder why they couldn't just send you the upgrade on a disc.
I would have thought that that was one of the purposes of the USB port on the back of the 500/600.
No?
And you are right. Axiom seems to be the cream of the crop when it comes to keeping their people happy.
But then again, with all of the Axioms in your house,
I figure they are going to get started on the new "Tharkun" Wing on the Factory any day now!
;-)
Axioms; For when you've just Gotta have More Cowbell!
60s 150 350 8s 2is
RX-V2500 DVD-C750 2900
|
|
|
Re: More KUDOS for Axiom
|
Joined: Jan 2005
Posts: 365
devotee
|
|
devotee
Joined: Jan 2005
Posts: 365 |
just testing to see if I figured out how to add a picture to my posts.
Cool, it worked.
Last edited by Seabear; 04/10/05 01:49 PM.
Axioms; For when you've just Gotta have More Cowbell!
60s 150 350 8s 2is
RX-V2500 DVD-C750 2900
|
|
|
Re: More KUDOS for Axiom
|
Joined: Apr 2005
Posts: 2,339
connoisseur
|
|
connoisseur
Joined: Apr 2005
Posts: 2,339 |
I love the change in communication over the last 30 years. Now owners have the chance to communicate easily with clients. PM'd Ian this am my compliments about his company and he responded immediately. He must love his work!
|
|
|
Re: More KUDOS for Axiom
|
Joined: Jan 2005
Posts: 1,039
connoisseur
|
|
OP
connoisseur
Joined: Jan 2005
Posts: 1,039 |
Just testing the new sig. 
|
|
|
Re: More KUDOS for Axiom
|
Joined: Jun 2002
Posts: 248
local
|
|
local
Joined: Jun 2002
Posts: 248 |
You have TWO Ep600's? That must be monstrous in output...like a velvet hammer
1xAxiom ax 1.2
2xPolk Audio R30
2xMordaunt-Short 3.0
H/K AVR 225
Paradigm PDR-10 Sub
HTR MX-500
|
|
|
Re: More KUDOS for Axiom
|
Joined: Jan 2005
Posts: 1,039
connoisseur
|
|
OP
connoisseur
Joined: Jan 2005
Posts: 1,039 |
Look for some reviews of the twin 600s tomorrow evening if things go well tomorrow.
|
|
|
Re: More KUDOS for Axiom
|
Joined: Aug 2003
Posts: 639
aficionado
|
|
aficionado
Joined: Aug 2003
Posts: 639 |
I'm looking forward to blasting my ears out. 
|
|
|
|
Forums16
Topics24,945
Posts442,484
Members15,617
| |
Most Online2,082
Jan 22nd, 2020
|
|
|
1 members (Cork),
1,306
guests, and
3
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
