MAGIC!!!!
The height of the arm was out several fractions of an inch, it was adjusted, and it sounds great!

I had the bearings oiled as you suggested as well. We also checked the cables were correct on the arm and cartridge (they were properly connected). I also checked the interconnects and speaker cables, which I managed to get right the first time! ;)

The sound is GREAT! Exactly what I was aiming for!

Thanks for all your help BBIBH, you really came through for me! Are you associated with Axiom?