I forgot to add: The computer folks at the time knew that 32-bit computing was on the horizon as far as the PC platform goes, with it's extended memory capabilties and so forth. It just happened faster than they thought it would. MS was already looking into the system that eventually became Windows NT, which was meant to be an enterprise server and workstation solution. That people would need 32-bit and huge amounts of memory on a standard desktop withing a few years was seemingly out of the question. It's a matter of being overwhelmed by a situation you helped to create.
