To put it quite frankly, that really sucks! I feel bad for you.

Anyway, you said it was "well boxed". Does it have visible damage on the box itself? Perhaps it got damaged while being packed and not during shipping. If that's the case, I would contact the previous owner with photos of the undamaged box as proof.

M60s
VP150
QS8s
Marantz SR6003
Samsung LN52B550
Oppo DV-980H
Insignia NS-WBRDVD