thanks amie. that explains a lot. am not really complaining though, just very anxious.
I have to note though that by phone Brent is a great help. (we cover a lot of ground by phone) but I also burn a lot of money for the long distance calls.
its just that by email and the 13 hour time difference, I get to fire one email per day (wait for 12-24 hours for a reply) and then see that the answer doesnt really hit the mark. (which adds another 24 hours to get a better reply) gets really frustrating real fast.
