After trading phone messages for several days with the customer service manager I got his e-mail and explained the problem that way. He's sending a replacement mic and cable.I expect it tues. or wed. From the looks of things velodyne's customer service is gonna be on the same level as Axiom's. It's just killing me looking at that thing and not being able to utilize all that coolness. I promised my dealer a demo when I get it figured out.