Ken, the manual says merely that the resume play for up to 10 discs is "possible"; there's no guarantee, and you're rather presumptious to view this as an entitlement.

Okay, seriously, it seems that unless you press stop twice(or maybe press it too long?), which cancels resume, it should work. Possibly this is the work of evil spirits which can only be expelled by prayer and fasting, but I suppose that you could do this too.

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Enjoy the music, not the equipment.