Hi Tom,

Sorry you are having trouble. I sent you a private communication and our service department will take care of you.

Just in passing, turn off the Denon auto-equalization because it tends to degrade sound quality and gives erratic information on setup levels, particularly regarding the subwoofer. When you get a chance, pick up the Radio Shack Sound Level meter and a test DVD and do it manually.

Regards,

Alan Lofft,
Axiom Resident Expert (Retired)