i have heard rumors to the companies moving to GPS units for all transport units that way the clients can tell exactly where the parcel is while in transport. This would be a new frontier for all of us waiting for the boxes to arrive, that window would be open all the time and every 5 mins would be updated, I can see it now:
"Why did the truck stop? It has been moving for 4 hrs already now it is delayed again, I better give them a call to find out why it is delayed yet again.....Hello, yes I was just calling to find out why my shipment is no longer moving, the GPS shows it has stopped?"
C.S. Rep: "That would because the driver has stopped for a lunch break"
Customer: "Could you please tell the driver if he comes straight to my house instead of taking lunch, I will supply the lunch, dinner and a movie when it arrives!"
