Thanks everyone for your input. There was some progress tonight at least. I was out and when I got home she was watching a DVD and using the speakers for sound She still doesn't like pressing all the buttons to get it going, but at least she got it setup herself. (She is a smart woman by the way...reading back through some of this I realized she may not come off that way).

Anyway, in reply to some other people I don't really know if I want soft or hard buttons....I've never had a touch screen so it's hard to compare. I'd like to get something under $100. As far as other preferences, it's really whatever she likes....I'm sure if I find one she's happy with then I'll be fine with it too...I'm much more tolerant when it comes to pushing multiple buttons because I understand the function better and know why it is the way it is(plus the system is my baby )