I scared myself and thought I would need to contact OPPO support again. Last night the video crapped out on me. I thought I'd checked both ends of the connection, but I couldn't get the picture back last night. Today, I turned it on and there was a picture, but then when I put a CD in to play, the video and audio kept going away until finally it was black and silent. I eventually double-checked the connections and found that the HDMI cable had, in fact, pulled out of the player. Whew. I avoided having to get good customer service.