Originally Posted By: sactown123
Hi all,

I am interested in auditioning similar speakers from Axiom and Aperion Audio but I have a couple of questions for Axiom's return policy. I see that Axiom has estimates for the cost of return shipping but does not state what carrier is preferred. Also, what about insurance? Am I required to ship the items back insured? What happens if it gets damaged during shipment back to Axiom? Am I responsible to pay the damages if I don't insure the speakers? Also, if I get stands or wall mounts for the speakers, are those included in the return policy also?

Thank you,
Chris from California


Welcome sactown

My understanding is that Axiom will send you a pre-paid shipping label (including insurance) once you have decided to return the product(s) and paid the amount of the return freight. Keep all the original packaging during the 30 day trial. If the packaging is destroyed from shipping and can't be reused, contact Axiom about that before you re-package.

From reading whats disclosed in the 30 day trial and warranty, the stands and brackets are not included in either.

http://www.axiomaudio.com/guarantee.html

http://www.axiomaudio.com/warranty.html

Still, the best thing you can do before you order is to contact one of Axioms representatives through their toll-free number and get the information first hand so you are fully informed of the expectations regarding your order and products.





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