I really can't answere your question. But, if it helps you at all, my outside boxes were pretty much torn to shreds as well. Handles ripped, inside foam broken, etc. just as yours were. Obviously why they are double boxed with lots of foam for shipping. I was a tad worried myself at the appearance of the package when first arrived. Also obvious, Fed Ex doesn't seem to care at all what they are shipping/delivering. Congrats on your buy. Enjoy!

Panasonic TC-P50G15, DMP-BD60
Yamaha RX-V1400
Axiom M60's,VP150,QS8's
Hsu VTF2