I pre-ordered the new Norah Jones CD from Music Direct a couple weeks ago. I got a call this morning from their sales department telling me that I'd chosen the most expensive shipping method (next-day, $20) and were making sure that's what I'd intended. (It probably looked very strange that I was paying more for shipping than for the CD!)

I had meant to choose the cheapest method, so I was very grateful they made the effort to confirm my shipping. Good customer service is very refreshing.